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Avoiding the gravitational pull of black hole communication Part II

Clive
— 1 min read

That's really just the third step to ensure you don't disappear into communication black hole. The first two are about channels of communication and an agreed failsafe.

Step 1: Agree the best channel for staying in touch throughout the process.  "What’s the best way for me to stay in communication with you?"

Step 2: Agree the failsafe for when that channel isn't working. "I feel sure this won't happen, but with some clients I find myself disappearing into a communication black hole when I've sent a proposal over. If that happens what would you like me to do to get us back on track?" (Personal phone line perhaps?)

Step 3: Agree the clients actions on receipt of your proposal. "And you agree to review our proposal with your team before 16th July. Then we'll have a telephone conference call at 10 on 17th July. Is that ok?"

The Influence Briefs

Clive

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