Three signals I'm not listening to my client ...
1/ I feel distracted.
2/ I start thinking about what I'm going to say.
3/ I interrupt the client's flow with thoughts with my own.
This lets me know when I'm not giving someone my full attention.
Frustrating them. Frustrating me.
What are your signals?
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Sunday walk. Fresh air. Silence. Feeling. Noticing. Wellbeing.
“ … all of us hold on tightly to many things we don’t really have.” This line from Patrick Rhone’s book - This Could Help - got me thinking about our attitudes toward pipelines, relationships, and services.
I love it when there's a seemingly Unreasonable Agenda. The Apple Think Different campaign epitomised this. Just look at the change makers: Albert Einstein: Questioned absolute space-time. Bob Dylan: Reimagined song meanings poetically. Martin Luther King Jr.: Envisioned equality beyond segregation. Richard Branson: Ignored business conventions fearlessly.